Yes Bus Smart 29I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any, plus the following 'Termination Fee'
12 month plan $193 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $300 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $348 and $696 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 39I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $265 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $430 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $468 and $936 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 49I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $312 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $500 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $588 and $1176 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
Smart OneRate Bolt On: Pay $5 extra per month to receive call rates to international numbers at your standard per 30 rate. Flagfall of 27c applied. Excludes video calls.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 59I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $349 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $550 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $708 and $1416 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
Smart OneRate Bolt On: Pay $5 extra per month to receive call rates to international numbers at your standard per 30 rate. Flagfall of 27c applied. Excludes video calls.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 79I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $424 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $630 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $948 and $1896 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
Smart OneRate Bolt On: Pay $5 extra per month to receive call rates to international numbers at your standard per 30 rate. Flagfall of 27c applied. Excludes video calls.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 99I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $479 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $700 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $1188 and $2376 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 149I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $1027 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $1300 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $1788 and $3576 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.
Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.



Yes Bus Smart 249I 6+ (YBSI6) rate plans are only available to eligible business customers as defined by Optus connecting to the Optus Mobile Digital service. YBSI6 rate plans are only available for connection if you maintain a minimum of 20 services connected to a Smart Plan I on the same customer account number for the agreed term. Optus Pre-paid, MobileSat, service provider customers, or Corporate customers are not eligible. Your application is subject to an Optus credit assessment and acceptance.
The YBSI6 Rate Plans are available as a month to month, 12 month or 24 month plan.If you choose a month to month plan and your service is disconnected for any reason or you switch carriers you will be required to pay the remaining amount on your handset, if any. If you choose a 12 or 24 Months plan, and your service is disconnected for any reason or you switch carriers within your plan term, you will be required to pay the remaining amount on your handset, if any , plus the following 'Termination Fee'
12 month plan $1208 and for terminations between months 7-12 an amount in accordance with the following calculations: for months 7-9, 70% of the Initial Termination Fee; for months 10-12, 40% of the Initial Termination Fee.
24 months plan $1500 and for terminations between months 13-24 an amount in accordance with the following calculations: for months 13-15, 80% of the Initial Termination Fee; for months 16-18, 60% of the Initial Termination Fee; for months 19-21, 40% of the Initial Termination Fee; for months 22-24, 20% of the Initial Termination Fee.
Minimum total cost for the 12 month plan is $2988 and $5976 for the 24 months plan, plus the cost of your handset or accessory if any.
FleetShare: 1. Available to Small Business customers only. 2. Shares the minimum monthly spend between 'yes' Business Smart I plans only on the same customer account number. 3. Excludes all Cap plans, Data Plans, Optus Wireless Connect plans, Optus Wireless Broadband plans and Blackberry plans.Back2Business: 1. Upon request customers connecting to YBSI6 rate plans may set up a Back2Business (B2B) service. 2. Only 3 B2B services per YBSI6 service. If you combine your YBSI6 service with Optus Fixed Line and / or Data you will receive free 10 minute calls. 3. The 3 nominated numbers must be eligible Optus GSM mobile(s) and / or fixed line(s), as defined by Optus and cannot be a 13, 1300, 1800 or 1900 number. 4. Calls must be made and received within Australia and excludes video calls. 5. After the first 10 minutes standard call rates apply. 6. You may change your nominated numbers no more than once per month. 7. Allow up to 48 hours for activation or changes to your B2B service. 8. Optus Fair GoTM Policy applies for Back2Business usage of up to 1000 minutes per month.
Bolt Ons: Upon request, customer may select Bolt Ons for an additional $5 per pack, per month per service. The spend on these Bolt Ons does not contribute to FleetShare. Free Bolt On: If you select an YBSI679 plan or above you will receive one free Bolt On. The on-line minimum total cost calculator will include a monthly charge of $5, but you will not be charged for your Free Bolt On on your monthly tax invoice.
Smart OneRate Bolt On: Pay $5 extra per month to receive call rates to international numbers at your standard per 30 rate. Flagfall of 27c applied. Excludes video calls.
VoiceMail Bolt On: Pay $5 extra per month to receive unlimited VoiceMail.
SurePage Bolt On: Pay $5 extra per month to receive 20 SurePage messages. Each additional message costs 50c.
Smart SMS / MMS Bolt On: Pay $5 extra per month to receive a half price SMS and MMS rate of 12.5c for SMS and 25c for MMS messages. Smart SMS / MMS includes $5 worth of SMS and MMS value. SMS and MMS must be sent and received in Australia. Excludes premium SMS and MMS messages
SmartRate: Choose between SmartRate Mobile and SmartRate Fixed Line.
SmartRate Mobile: 1. Applies to calls made to a mobile phone on any Australian mobile network excluding satellite phones. 2. Calls must be made and received within Australia and excludes video calls. 3. Excludes some call types including roaming, SMS services, fax and data calls, directory assistance, 13, 1300, 1800 or 1900 calls.
SmartRate Fixed Line: 1. Applies to calls made to Fixed Line numbers in Australia. 2. Calls must be made and received within Australia. 3. If you do not nominate the SmartRate call type of either fixed lines or mobiles then the default will be fixed lines.
SmartFleet: 1. Applies to calls, SMS and MMS made and received within Australia to another YBS service on the same customer account number, no flagfall applies. 2. Some exclusions apply, including Video calls, International, Premium and Third Party SMS and MMS. 3. Optus Fair GoTM Policy applies for SmartFleet usage of up to 1000 minutes per month.
Smart BYO Bonus: Customers who elect not to take a handset at point of activation on a 12 months or 24 months contract will receive 4 months free monthly access for 24 months contract and 2 months free monthly access. The free monthly access does not include pro-rated charges.
Optus 3G/'yes' G Service: 1. Use of Optus 3G/'yes' G Service, including Video Calling are only available with compatible handsets within 3G/'yes' G coverage area. If you or the other person on the video call moves out of the 3G/'yes' G coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/'yes' G and may not include all content and features of Internet websites.
Text Messages (SMS): 1. Charged at 25c per message sent of up to 160 characters, per recipient. 2. International SMS charged at 35c per message sent of up to 160 characters, per recipient. 3. Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. 4. SMS cannot be sent to MobileSat customers.
Photo Message (MMS): 1 .National MMS is charged at 50c per message sent, per recipient. 2. International MMS charged at 75c per message sent, per recipient. 3. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients). 4. Charges apply regardless of successful delivery or not. 5. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS directing the customer to go to www.optus.com.au/zoo to view their message. You will still be charged for sending an MMS.
Diversions: charged at 5.5c per 30 seconds within Australia plus international call rates for overseas.
Directory Assistance/1223: charged at 50c per call.
124YES: charged at $1.10 per call plus the standard local call rates.
Operator Assistance: charged public network rates plus an airtime surcharge of 11c per 30 seconds (7am-8pm, Mon-Sat) and 5.5c per 30 seconds other times.
AutoRoam: available to Optus Mobile Digital services. Must be arranged before going overseas and activation is subject to acceptance by Optus. Optus makes no warranty regarding the quality and availability of coverage or any services. It may take several months for roaming charges to appear on your mobile tax invoice.
If you have selected insurance, (a) the terms and Conditions as stated on the current insurance brochure will apply, (b) this is not a cover note.
True Local: Only available on XHTML supported handsets. Data charges will apply to access the service. Content is tailored for viewing on Optus 3G and may not include all content and features of Internet websites. When using True Local your location is automatically accessed to allow provision of correct service information while you are using the service. Should you click on a banner advertisement, a response will be sent to you on an opt-in basis.
Included value excludes some call and message types, including calls to national fixed or GSM mobile services that then divert/switch or re-routes overseas.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number or a flat fee per phone call made to the Premium Service.
Subscription: Where you opt into an ongoing subscription with associated charges.
Joining Fees: Where you may also be charged an additional joining fee as part of an ongoing subscription.
Timed Rate: Where your Premium Call is timed and charged at a per minute rate
Data Volume charge: Where you are charged according to how many Kilobytes of data you are downloading.
From October Optus will be introducing the ability to limit your mobile phone from using Premium Services content is as easy as logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for Business Customers. There is no charge for utilising this service.
Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business day to be successfully processed. Once this activation is complete there will be no further charges for Premium Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will not be affected.
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance, contact details can be found at Optus Zoo > My Mobile > Content / PSMS Usage Transactions additionally you can raise you complaint by simply clicking on the complaint button whilst within your PSMS usage transactions page. If you are unable to settle your complaint with the content provider please contact Optus Customer Care on 1300 300 937.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve the complaint with Optus.

24 MONTH HANDSET WARRANTY is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset; and (ii) the Optus Extended Handset Warranty supplied by Optus to eligible customers, which automatically extends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms. Optus Extended Handset Warranty: You are eligible if on or after 14 November 2010, you (i) purchase a new handset (with a Manufacturer's Handset Warranty of less than 24 months) from Optus; and (ii) are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except small or medium business customers who purchase the new handset using technology funds or equipment credits available under their Optus postpaid mobile plan). You must be connected to an Optus postpaid mobile plan to remain eligible. Not available on Satellite and Pre-Paid handsets. 24 Month Handset Warranty: Manufacturers' standard warranties typically exclude the right to repair for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty. The 24 Month Handset Warranty only covers repair to your handset. (not to handset batteries or accessories). See www.optus.com.au/standardagreements or ask in store for further details.
The benefits given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian Law.